Support
Support
Customer centered, quick response, providing high-quality service guarantee for customers
Filter
We hope you are satisfied with the new device. Shenzhen Order Force Intelligence Technology Co., Ltd. (hereinafter referred to as "Order Force Intelligence") has formulated Xuli Intelligent's product after-sales service policy in accordance with relevant laws and regulations on consumer rights protection in China and Xuli Intelligent's policies. You can enjoy return, exchange or repair services according to the provisions and terms of this policy.

1、 Quality Assurance

The product warranty period is one year, starting from the date of receipt by Party A. During the warranty period, if any quality problems occur under normal use, Party B is responsible for free repair. Any problems that occur under abnormal use shall be subject to maintenance fees (including but not limited to all costs incurred by Party B for maintenance, such as labor costs, courier fees, parts and replacement fees, transportation fees, accommodation fees, communication fees, and specific cost standards shall be quoted by Party B to Party A based on the market price at the time of maintenance). Artificial destruction or dismantling of products is not covered by warranty or repair.



2、 After Sales Service

1. Warranty method

After receiving the repair notice from Party A, Party B shall first carry out remote (telephone, network) repairs. If remote repairs cannot solve the problem, Party A shall send it back to Party B for repair. The mailing cost during the warranty period shall be borne by Party B, and the mailing cost outside the warranty period shall be borne by Party A. The maintenance costs shall be charged in accordance with the provisions of paragraph 1 of this article.


2. Extended maintenance period

If the warranty period expires and Party A chooses to extend the maintenance protection period, the charging standards and maintenance protection methods for the extension period shall be determined through consultation between Party A and Party B.