We deeply understand the importance of your privacy and respect and protect it accordingly. This policy will provide you with detailed information on how we collect, use, and safeguard your personal information on our website, as well as your related rights. We strongly recommend that you carefully read and fully understand all the content in this policy when browsing our website, and make appropriate choices on your own.
For more detailed information, please refer to the relevant chapters according to the following index
1. The scope of protection under this policy
2. What personal information do we collect and how do we collect it
3. Purpose and Basis of Personal Information Processing
4. How do we use cookies
5. How do we protect your personal information
6. Protection of Children's Personal Information
7. How to update this policy
8. How to contact us
The use of the website (including its information introduction subpages, hereinafter referred to as the "website") is governed by this Privacy Policy (hereinafter referred to as the "Policy"). We do not have control over third-party websites or applications outside of this website, therefore this policy does not apply to third-party websites or applications that may be linked from our website. If a subdomain or product on this website has its own separate privacy policy and conflicts with this policy, its separate privacy policy shall prevail. Any content of this policy shall not apply to situations that conflict with applicable data protection laws.
According to applicable laws, in order to respond to your inquiry, we may directly collect personal information from you. The term used in this policy includes sensitive personal information where applicable. According to applicable laws, we may collect personal information such as name, email address, phone number, and specific consultation content with your consent.
We may also collect other information that cannot be identified as specific individuals (i.e. information that does not belong to individuals). The purpose of collecting such information is to improve the services we provide to you. We will compile this type of information to help us provide customers with more useful information and understand which parts of our website they are most interested in. For the purpose of this policy, aggregated data is considered non personal information. If we combine non personal information with personal information, such information will be considered personal information during the combined use period.
According to applicable laws, this website processes personal information through the following methods with your consent:
Direct marketing: After receiving your consent, we will process the personal information voluntarily submitted to us to send the information you request or provide information related to our products and services. If you request product information or if you purchase products and services, we may also use your personal information to provide relevant information about products and services that we believe you may be interested in. If you wish to stop receiving these materials, please contact us.
Reply to inquiries and improve browsing experience: We may use your personal information to answer your inquiries or respond to your requests, and send the information you need. In order to provide you with a smoother and easier browsing experience, we may use browsing data to analyze visitors' browsing behavior on this website with your explicit consent.
In order to fulfill applicable legal obligations: We may allow access to any information provided to this website in accordance with effective legal procedures. If necessary, we may allow access to this information in special emergency situations where personal safety is threatened.
In accordance with applicable laws, for the purpose of fulfilling the contract and other purposes permitted by you within the scope of the law.
In order to provide you with a smoother and easier browsing experience, sometimes we may place small data files called cookies on your computer, mobile communication terminal, or machine device. Cookies are small data files that a website saves on your computer, mobile communication terminal, or machine device when you visit. It will assign a unique ID to your device, but it does not include any personal information such as name or email address. It enables us to remember your actions and preferences over a period of time (such as login name, interface language, settings preferences, etc.). Therefore, no matter when you return to the browsing page, you don't have to constantly reset your preferences. Please understand that some of our services can only be implemented through the use of cookies. Cookies include persistent cookies and session cookies. The former are stored by the browser and remain valid until their set expiration date (unless the user actively deletes them), while the latter expire at the end of the session.
We use functional cookies on our website to provide services for setting language preferences and security protection, which is essential for the operation of the website. We may also use non functional cookies to provide other services or help us improve our products and services, link to social media websites, control audio and video playback settings, count visitor numbers and webpage views, etc.
By using our website, you agree to the use of cookies as described above. Most browsers automatically accept cookies, and you can change your browser settings as needed to disable all or some cookies.
(1) Duration of Information Storage
In general, we will only store your personal information for the time necessary to provide services or under the conditions required by laws, regulations, and regulatory requirements. After the expiration of the period, we will delete or anonymize your personal information.
(2) Technical support measures
We have classified and graded personal information based on its type and sensitivity, and have taken corresponding technical protection measures according to the classification and grading results, including but not limited to access control, de identification, irreversible encrypted storage, isolated storage, and other technical measures, to ensure the security of your personal information.
(3) Organizational security measures
We have established a data compliance joint working group, developed relevant management systems and process specifications, conducted personal information protection impact assessments in accordance with legal requirements, strengthened employees' awareness of personal information protection, strictly controlled the scope of personnel accessing personal information, and punished those who violate their obligations according to regulations.
(4) Security incident handling
We suggest that you pay full attention to the protection of personal information, and we will also do our best to ensure the security of your personal information. If a personal information security incident unfortunately occurs, we will activate emergency plans to prevent the damage caused by the security incident from expanding. At the same time, we will proactively report the handling of the personal information security incident in accordance with relevant laws, regulations, and regulatory requirements. We will also inform you of the basic situation of the security incident and the remedial measures we are about to take or have taken, in accordance with relevant laws and regulations, by sending emails/short messages, phone calls, and other means as necessary. If it is difficult to achieve individual notification, we will issue warnings through announcements and other means.
We will not intentionally collect personal information from children for any purpose. If you believe that we have personal information about children without the consent of their parents/guardians, or if you are a user's parent or guardian and wish to withdraw your consent, please contact us and we will delete such information. If we use and browse our website with the consent of our parents or guardians, we will only collect, store, use, share, or delete children's personal information as permitted by laws and regulations, with the explicit consent of parents or guardians, or as necessary to protect children.
We reserve the right to update or modify this policy in a timely manner. If such modifications result in a substantial reduction of your rights under this policy (i.e. "significant changes"), we will send you change notifications through various channels, including but not limited to announcement pop ups, website announcements, private message notifications, etc.
If you have any questions about this policy, or have any complaints or opinions about the processing of your personal information, you can communicate with us through the contact information on this website.
We will handle your issue as soon as possible and reply within 15 working days after confirming your identity. If your request is too complex and requires a delayed response, we will inform you of the reason and time for the delay in processing. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also file a complaint or report to the consumer rights protection, cyberspace, telecommunications, public security, and industry and commerce regulatory departments in our place of residence, or file a lawsuit with the court with jurisdiction in our place of residence.
